What Should I Do To Ensure Guests Have A Memorable Stay?
“Making sure your property is well furnished and well equipped can get you more lets, increase the rent level, and increase the returns. Holiday let tenants expect a similar or better standard than their own home. Popular features include open fires, a well-equipped kitchen with dishwasher etc…”
– Property Investments UK
A good night’s sleep
One of the most important things for a lot of our guests is a really good quality bed to ensure they get a good night’s sleep, even better when dressed in clean, crisp linen.
Somewhere cosy for the evenings and wet days
Wood burning stoves are high on our guests’ priority list so, if you can install one, we would certainly encourage you to do so.
A little personality
Personal touches throughout to reflect the name of the cottage perhaps
Some prints or artwork of the local area, a set of Herdy mugs or a set of Wainwright’s walking books
If you have room, why not frame a large map on the wall, or under some glass on a coffee table, so walkers can plan their week with a good visual?
Entertainment
- WiFi is almost expected these days
- A Smart TV enabling guests to tap into their favourite series during their stay
- A wireless speaker is a nice way to make an unfamiliar place feel a little more like home
- A few books and boards games are always a welcome addition
Does your property have a garden?
If it does, it’s a good idea to ensure this is fully enclosed – families with young children and those with pets will appreciate this.
Let us know if you need help with this, our maintenance team can work with you to ensure your garden is a place everyone can enjoy safely.
Do I have to accept pets at my cottage?
When looking at bookings, you are likely to receive an average of 6 bookings more per annum at a pet-friendly property.
Accepting pets at your cottage is your choice entirely. If you have any worries, we are confident if you were to visit one of our many pet-friendly cottages, you would not find any evidence a dog has stayed in the house.
What makes a memorable customer experience at holiday accommodation?
A memorable customer experience at holiday accommodation is often the result of various factors that combine to create a positive and lasting impression on guests. Here are some key elements that contribute to a memorable customer experience:
Warm Welcome
The first impression is crucial. We always offer a warm and friendly welcome to set the tone for the entire stay. We’ll offer assistance with where to visit, and provide a personal touch like a welcome drink or snack where owners agree.
Cleanliness and Maintenance
Clean, well-maintained rooms and facilities are essential. Guests expect a high level of cleanliness and comfort during their stay. With our regular maintenance, we ensure that everything functions properly.
Comfortable Accommodations
Comfortable beds, quality linens, and appropriate furnishings are essential for a positive experience. Your guests should feel relaxed and at ease in their rooms.
Amenities
Provide amenities that enhance the guest experience, such as free Wi-Fi, toiletries, and coffee makers. Consider what your target audience values most and tailor amenities accordingly.
Personalisation
If possible, personalize the experience for guests. Learn their preferences and anticipate their needs. We’ll work with guests and owners to provide special touches like personalized welcome notes or recommendations based on their interests that can make a big difference.
Excellent Service
Friendly and attentive staff can elevate the experience. Our employees go the extra mile to assist guests and address their requests promptly and professionally.
Information and Communication
Provide clear information about the accommodation, its facilities, and local attractions. Effective communication, both before and during the stay, is essential for a smooth experience.
Safety and Security
Guests need to feel safe during their stay. Implement security measures and provide information on emergency procedures. Regular safety checks are also crucial.
Activities and Entertainment
Depending on your location and target audience, consider offering on-site activities like board games and books. This can enhance the overall experience and keep guests engaged.
Feedback and Improvement
Encourage guests to provide feedback, both positive and negative. We request feedback after every stay and use this feedback to make continuous improvements to your accommodation and services.
Surprise and Delight
Occasionally surprise guests with small gestures like complimentary upgrades, discounts, or special treats. These unexpected moments of delight can leave a lasting positive impression.
Talk to us if you’d like to include a welcome gift in your property.
Environmental Sustainability
Many travellers value eco-friendly practices. We’re currently implementing sustainable initiatives like recycling programs, solar energy, energy-efficient lighting, and water conservation to appeal to environmentally-conscious guests.
Remember, the specific elements that make a customer experience memorable may vary depending on your target market, location, and the type of accommodation you offer. It’s important to continually assess and adapt your approach based on guest feedback and changing preferences to ensure that guests have a consistently positive and memorable experience.
Looking for more inspiration?
We’d be delighted to give you a tour of some of our existing cottages to help give you some ideas, or drop us a line if you have any other questions.
If you’d like to know more about letting your property, check out the owner FAQ’s
Interested in letting with us?
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Whether you’re looking for your dream Lake District cottage, unhappy with your current letting agency, or you’re looking for holiday investment properties in the Lake District we can help.
If there’s anything you’d like to know that we haven’t covered below, please let us know.